📂 Documents You Must Give the Mover (at Pickup)
Before your move begins, keep these documents ready. The moving company needs them for identity verification, address confirmation, and insurance registration.
| Document | Purpose | Original / Copy | Required? |
|---|
Government Photo ID
Aadhaar card, PAN card, Passport, Voter ID, or Driving Licence | Identity verification of the person booking the move | Photocopy sufficient | Mandatory |
Proof of Address at Pickup Location
Rent agreement / sale deed / utility bill / Aadhaar (if address matches) | Confirms you are the rightful occupant moving from that address | Photocopy sufficient | Mandatory |
Booking Confirmation
Written quote / email / WhatsApp confirmation from the mover | Reference for the agreed price, date, and scope | Printout or phone screenshot | Mandatory |
Proof of Address at Destination
Rent agreement / sale deed / allotment letter for new home | Required for intercity moves crossing state borders; needed by driver for e-Way Bill and checkpost clearance | Photocopy | Mandatory for intercity |
Parking Permission
From building management or local traffic authority if applicable | Required in many Delhi NCR societies and RWA-managed buildings to allow a truck to park outside the gate | Email or letter | Recommended |
Tip: Keep a set of photocopies in a separate bag on move day — not inside the packed boxes — so you can hand them over quickly.
📄 Documents the Mover Must Give You
These are the documents you are legally and practically entitled to receive from your moving company. If a mover refuses to provide any of these, that is a red flag.
| Document | When You Get It | Why It Matters | Type |
|---|
Written Quotation
Itemised price — packing, labour, vehicle, insurance, GST | Before move day (ideally 2–3 days before) | Locks in the price; protects you from last-minute price hikes | From Mover |
Goods Inventory List / Packing List
Every item packed, number of boxes, item condition noted | At pickup — signed by both parties | The single most important document — your proof if anything is missing or damaged | From Mover |
Consignment Note (Lorry Receipt)
Truck number, driver details, origin, destination, declared goods value | At pickup, when goods are loaded | Legal document of transport; required for intercity checkposts and insurance claims | From Mover |
Transit Insurance Certificate / Policy Copy
Policy number, insurer name, coverage amount, validity | At pickup or day before | Without this you cannot file an insurance claim if goods are damaged | Insurance |
GST Invoice
18% GST on commercial moves; residential moves are GST-exempt | At delivery or within 30 days | Required for company tax records and input tax credit claims | From Mover |
Delivery Receipt
Signed acknowledgment that goods were delivered | At destination after unloading | Sign only after checking all boxes are present; note any damage before signing | From Mover |
Important: Never sign the delivery receipt before physically checking that all boxes listed in the inventory have arrived. Write "received with damage to [item]" on the receipt if anything is broken — this is essential for an insurance claim.
🏢 RWA / Housing Society Move-Out Documents
Most gated societies in Delhi NCR require specific permissions before allowing a moving truck on the premises. Get these well before move day.
- No-Objection Certificate (NOC) from RWA — Many societies require a formal NOC from the Residents Welfare Association confirming you have no outstanding dues (maintenance, parking, water charges). Apply at least 5–7 days before move day.
- Security Deposit Clearance — Some societies hold a move-out deposit for lift/lobby damage. Get clearance in writing so it is refunded promptly.
- Service Lift Booking Confirmation — For high-rises, book the service lift for your move day and get a written confirmation from the building manager. PackSetGo does this on your behalf.
- Gate Pass for Moving Truck — Society security typically needs the truck's registration number 24–48 hours in advance to issue a gate pass. Share the truck number with security once confirmed by your mover.
- Parking Permission Letter — If the truck needs to park outside the gate or on a road, a parking permission letter from the local ward office or society may be needed (especially in Delhi and Gurgaon).
- Move-In Permission at New Society — Your new society also has its own move-in procedures — entry form, security deposit, lift booking. Arrange this before move day so unloading isn't delayed.
Tip: At PackSetGo, our team contacts both the origin and destination society management offices as part of your move — so you don't have to chase this yourself.
🛣️ Additional Documents for Intercity Moves (Crossing State Borders)
When goods move from one state to another (e.g. Delhi → Mumbai, Delhi → Bangalore), the truck must carry additional government-mandated documents at every checkpost.
| Document | Who Arranges It | When Required |
|---|
| e-Way Bill | Moving company (generated on GST portal) | If declared goods value exceeds ₹50,000 and goods cross state borders. Valid for distance-based duration. |
| Consignment Note / Lorry Receipt | Moving company | All intercity moves — presented at checkposts |
| Vehicle RC (Registration Certificate) | Moving company (driver carries it) | All times — mandatory for vehicle on road |
| Vehicle Insurance | Moving company | All times — mandatory |
| Driver's Licence | Driver | All times — mandatory |
| Permit (All-India Tourist Permit or Goods Carriage Permit) | Moving company | Required for trucks operating across state borders |
| Proof of Destination Address | You (customer) — hand copy to driver | Some state checkposts ask for the delivery address proof |
As a customer, your job is to hand the driver a copy of your destination address proof (rent agreement or sale deed) on move day. The mover handles all other vehicle and transit documents.
🛡️ Transit Insurance — What's Covered, What's Not
PackSetGo includes basic transit insurance on every move. Here is exactly what the policy covers and what it excludes — so there are no surprises at claim time.
✅ What Transit Insurance Covers
- Damage or total loss caused by a road accident involving the truck
- Fire, lightning, or explosion during transit
- Flooding or water ingress during transport (e.g. monsoon)
- Theft of goods from a locked vehicle with evidence of forced entry
- Damage during loading and unloading (if packed by the mover)
- Total loss of a shipment due to vehicle rollover or collision
✗ What Transit Insurance Does NOT Cover
- Pre-existing damage (scratches, dents before packing)
- Fragile items broken due to poor packing — if YOU packed them
- Items not listed in the goods inventory / packing list
- Cash, jewellery, important documents, or valuables (cover separately)
- Mechanical or electrical failure of an appliance (not caused by the move)
- Damage discovered after the delivery receipt was signed without noting it
- Normal wear and tear or consequential loss
| Coverage Type | PackSetGo Basic (Included Free) | Enhanced Cover (Optional) |
|---|
| Coverage limit | Up to ₹5,00,000 | Up to ₹25,00,000 |
| Premium | ₹0 (included in move price) | ~0.5–1% of declared value |
| Claim settlement | Within 30 days of surveyor report | Within 15 days |
| Covers your own packing? | No | No (always pack with the mover for claim eligibility) |
| Jewellery / cash | Not covered | Not covered — use a separate rider |
Golden rule: For transit insurance to be valid, the goods must be packed BY the moving company — not by you. Items you pack yourself are explicitly excluded from most policies because the insurer cannot verify packing quality.
📝 How to File a Transit Insurance Claim — Step by Step
If goods are damaged or missing on delivery, follow these steps immediately. Delay weakens your claim.
- Step 1 — Note damage BEFORE signing the delivery receipt. Write "received with damage to [item name]" on the receipt. If you sign without noting damage, the insurer may reject the claim.
- Step 2 — Photograph everything immediately. Take photos of the damaged item, its packaging, the box label, and the overall scene. Do this before the crew leaves.
- Step 3 — Do not discard the damaged packaging. The insurer's surveyor will inspect original packaging as evidence. Keep all wrapping, boxes, and foam.
- Step 4 — File a written complaint with the mover within 24–48 hours. Email or WhatsApp is acceptable. Mention the item, damage, and estimated value. PackSetGo's support team handles this with you.
- Step 5 — Contact the insurance company with your policy number. Provide: policy copy, goods inventory list, photo evidence, complaint copy, and delivery receipt (with your damage notation).
- Step 6 — Surveyor inspection. The insurer sends a surveyor to assess the damage. Cooperate and provide all original documents.
- Step 7 — Claim settlement. Once the survey report is submitted, claims are typically settled within 15–30 days via bank transfer.
PackSetGo claim support: Call
+91 91155 50011 within 24 hours of delivery if you have a damage issue. Our team files the paperwork on your behalf.
🚗 Documents Required for Car & Bike Transport
Vehicle transport (car or bike) has its own set of documents in addition to the standard moving documents.
| Document | Who Provides It | Notes | Required? |
|---|
| Vehicle RC (Registration Certificate) | You (vehicle owner) | Copy only — keep original with you at all times | Mandatory |
| Vehicle Insurance Policy | You (vehicle owner) | Copy of current valid policy | Mandatory |
| Your Photo ID | You | Same Aadhaar / PAN / Driving Licence as the move | Mandatory |
| NOC from Financier | You (from bank/NBFC if car is on loan) | Required if the vehicle has an active loan and is being transported out of the registered state | Mandatory (if on loan & intercity) |
| Pre-Dispatch Vehicle Inspection Report | Moving company (at pickup) | Photo + written record of pre-existing scratches, dents. Sign only after verifying it is accurate — this determines your claim eligibility. | Mandatory |
| Vehicle Transit Insurance Certificate | Moving company | Separate from household goods insurance — covers the vehicle in transit | Insurance |
| Delivery Inspection Report | Moving company (at destination) | Compare with pre-dispatch report. Note any new damage before signing. | Mandatory |
Important: At pickup, walk around the vehicle with the mover's representative and jointly mark every pre-existing scratch and dent on the inspection report. Take your own photos too. Any damage not on this report becomes a claim.
🏢 Documents for Office / Commercial Relocation
Commercial moves have additional documentation requirements — both from you and from the building/authorities.
| Document | Who Provides It | When Needed |
|---|
| Company / Firm Photo ID + GST Number | You (company) | For mover to generate e-Way Bill and GST invoice correctly |
| Office Lease / Deed for New Location | You | Required by destination building security and for mover's records |
| Building NOC / Move Permission | Building management (both locations) | Most commercial buildings require advance written permission for goods movement — apply 1 week ahead |
| Asset Register / IT Inventory | You (internal document) | Provide to mover so each asset (server, laptop, screen) is labeled and tracked individually |
| e-Way Bill | Moving company (generated using your GSTIN) | If declared goods value exceeds ₹50,000 — mandatory for commercial moves |
| GST Invoice from Mover | Moving company | Commercial moves attract 18% GST — get invoice for input tax credit |
| Insurance Certificate | Moving company | Higher value coverage often needed for offices with IT equipment |
Claim tip for offices: Insure IT equipment separately at declared market value (not book value). Standard household transit insurance may not cover servers, networking gear, or medical equipment adequately — ask for a commercial goods policy.
❓ Frequently Asked Questions
What documents do packers and movers need from me?
Government photo ID (Aadhaar, PAN, or Driving Licence), proof of address at pickup, booking confirmation, and for intercity moves — proof of address at destination. For society moves, also arrange RWA NOC and parking permission in advance.
What documents must the moving company give me?
Written quotation, goods inventory / packing list (signed at pickup), consignment note, transit insurance certificate, and delivery receipt at destination. For commercial moves, also a GST invoice.
What does transit insurance cover during shifting?
Damage from road accidents, fire, flooding during transport, theft from locked vehicle, and loading/unloading accidents (when packed by the mover). It does NOT cover pre-existing damage, items you packed yourself, jewellery/cash, or damage noted after signing the delivery receipt.
Is transit insurance mandatory for home shifting?
Not legally mandatory, but strongly recommended. PackSetGo includes basic transit insurance (up to ₹5 lakh) at no extra charge on every move.
What is a goods inventory list and why is it important?
A list of every item packed, the number of boxes, and their condition at pickup — signed by both you and the mover. It is your legal record if anything is missing or damaged at delivery. Never sign a blank or incomplete inventory list.
What extra documents are needed for intercity moves?
The truck must carry an e-Way Bill (if goods value > ₹50,000), vehicle RC, vehicle insurance, driver's licence, all-India goods permit, and the consignment note. You need to provide a copy of your destination address proof to the driver.
How do I file a transit insurance claim?
Note damage on the delivery receipt before signing. Photograph all damaged items and packaging immediately. File a written complaint with the mover within 24–48 hours. Then contact the insurer with your policy number, inventory list, photos, and complaint copy. Keep damaged packaging until the surveyor has visited.
Ready to Book? We Handle All the Paperwork.
PackSetGo provides all mandatory documents — inventory list, insurance certificate, consignment note — as standard. No extra fees.